Rob Garratt, General Manager Australia & New Zealand
“Rob Anderson was engaged by Revlon Australasia to train our Australian and New Zealand sales and account management team members on how to use two internationally-renowned sales processes. The feedback from participants was very positive and they quickly understood the potential benefits that these processes could bring to our business. Understanding that sales behaviour doesn’t change overnight, during the subsequent two years Rob stayed close to me and our internal Process Champion tracking implementation progress to ensure that the processes were adopted successfully and applied skilfully by our teams. Behaviour changes were observed with many of our sales people eg. improvements in pre call planning, clearly defined and measurable sales goals set, communication with key decision makers and sales performance improvements occurred with our accounts.
Rob’s professionalism was evident from our first meeting. His presentation skills are excellent and he lead the training with skill which ensured that all of our people put aside their cynicism and doubts and participated in the course. Rob ensured that he was thoroughly prepared to train our team and spent time in field with our sales people to get a first hand understanding of our business needs and the needs of our customers.
The most noticeable outcomes from the implementation of this sales performance improvement initiative have included increased accountability, motivation and professionalism which have had a measurable impact on our business success.”